Last updated: 26 January 2026

Contact: privacy@kgogo.art

1. Introduction

KGOGO Arts & Gallery (“KGOGO”, “we”, “us” or “our”) respects your privacy and takes the protection of personal data seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and how long we retain it.

2. Personal data we collect

Data you provide directly

Identity: full name, date of birth (to verify age 18+), national ID or passport number (when required for booking verification).

Contact: telephone, email, postal and billing addresses.

Payment and transaction information: payment card or bank details (processed by third-party payment providers).

Booking details: dates, times and special requirements (including any health disclosures necessary for safety).

Communications: messages, emails and other correspondence you send to us.

Photo/video consent: explicit consent where we capture images for promotional use.

Technical and usage data

Device and browsing information (IP address, browser type, operating system), cookie data, and analytics data collected when you visit our website.

3. Legal bases and purposes for processing

We process personal data for the following purposes and legal bases:

Performance of contract: to process bookings, accept payment, deliver artwork, manage cancellations or rescheduling, validate access to experiences and provide customer support.

Legal compliance: to comply with AML, tax, accounting and regulatory requirements.

Legitimate interests: to prevent fraud, maintain security, improve our services, administer bookings, and operate the website.

Consent: where marketing communications or promotional material are concerned, we will rely on consent where required by law.

4. How we share personal data

We share personal data only as necessary to provide our services:

Service providers: payment processors, shipping and logistics companies, booking platform providers, email and marketing platforms, analytics providers. All such processors operate under contract and are required to use data only as instructed and to provide appropriate security safeguards.

Authorities and legal requests: where required by law, regulation, or valid governmental request, including FIUs and law enforcement for AML matters.

Professional advisors: accountants, auditors, lawyers and other advisors when necessary.

Business transfers: in the event of a merger, sale or transfer of assets, customer data may be transferred as part of the transaction subject to confidentiality obligations.

5. International transfers

Personal data may be processed or stored outside your country of residence. When transferring data cross-border we use suitable safeguards (contracts, standard contractual clauses, or similar mechanisms) to ensure a comparable level of protection.

6. Data retention

We retain personal data only for as long as necessary for the purposes set out above or as required by law. Typical retention periods:

Booking and transactional records: minimum seven (7) years.

KYC/ID documentation: minimum seven (7) years following the end of the business relationship.

Marketing consent and preferences: retained until opt-out or withdrawal of consent.

Website analytics and logs: retained for a limited operational period consistent with internal policies.

7. Your rights

Where applicable, you may have rights to:

Access the personal data we hold about you;

Request correction of inaccurate data;

Request deletion of personal data (subject to legal or contractual retention obligations);

Object to or restrict processing;

Request portability of data in a commonly used machine-readable format;

Withdraw consent where processing is based on consent.

To exercise these rights, email privacy@kgogo.art with your request and a copy of suitable ID. We will respond promptly in accordance with applicable law.

8. Security

We use administrative, technical and physical safeguards to protect personal data (secure servers, access controls, encryption in transit, staff training). While we take all reasonable steps, no system is perfectly secure.

9. Cookies and tracking

Our website uses cookies and similar technologies for necessary site functionality, analytics and optional marketing. On first visit, you will be presented with a cookie notice allowing you to accept essential cookies only or permit additional categories (analytics, marketing). You may change cookie settings in your browser at any time.

Suggested cookie banner text:

“We use cookies to improve your experience. Essential cookies are required for bookings and security. You may allow analytics and marketing cookies. Read our Privacy Policy for more detail.” (link to full policy)

10. Children

NDIRI PANO and KGOGO experiential products are strictly for adults aged 18 years and older. We do not intentionally collect or market to minors for these experiences.

11. Data breach

In the event of a personal data breach that creates a risk to your rights and freedoms, KGOGO will notify affected individuals and relevant authorities as required by applicable law.

12. Changes to this policy

We may update this Privacy Policy. Material changes will be posted on this page with the updated “Last updated” date.

Contact: privacy@kgogo.art